At Via Umbria, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priority. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.
If you are dissatisfied with your purchase for any reason, you may return it for a refund of the merchandise value (except as provided below). All returns must be made within 30 days of purchase. An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with original receipt will be refunded in the original form of payment.
We cannot accept returns on food items, monogrammed, personalized or special-order items, items shipped direct from the vendor, or on items damaged through normal wear and tear. All sales on sale items are final and may not be returned.
For returns of items purchased from your Via Umbria Registry, we will gladly provide a Merchandise Credit or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.
As some of our items are handmade and handcrafted, they may differ from the photo on the website. If you would like to request a specific image of the item you will be shipped, you can contact firstname.lastname@example.org. Please keep in mind that your item may not be the same as the one pictured on the website.
How to Return an Item:
Regularly-priced items may be returned at the Via Umbria retail store or through the mail. Sale merchandise purchased online may not be returned to retail stores and must be shipped back to us for an exchange, credit or refund to be granted.
We do not pay for or reimburse for return shipping. Please use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions:
1525 Wisconsin Ave NW
Washington, DC 20007